I try to avoid IT issues.
I am not an expert but just have an accumulated veneer of knowledge of what goes on under the hood. I have also had enough of ‘my printer doesn’t print’ during my working life to not want to expand this limited knowledge. However when my wife has an IT problem it is in my best interest to try to fix it …
First problem was her Samsung Galaxy Tab A (2016) would log onto the house WiFi network but would not be able to make internet connections or was unreliable. This did not seem related to whether the connection was to the router direct or via the various extenders we have running.
Logging into a WiFi connection OK but not allowing internet connection smelled like a DNS issue. The WiFi was running under DHCP so the DNS was being passed out from the router to each device. I had Google’s DNS servers entered as DNS#1 (22.214.171.124) and DNS#2 (126.96.36.199) on the router. All other devices were quite happy with this … except the Tab. My solution was to change all the Tab WiFi settings for each of our nodes as Fixed instead of DHCP and used 188.8.131.52/184.108.40.206 as the new DNS servers.
This seems to have fixed it but you have to ask why was this needed just on this single device ?
Second one was a bit more difficult.
She runs GMail on all portable devices and uses Outlook 2007 on her desktop set up with her GMail accounts. Yes I know it is a bit dated but it works (usually) so who cares if the GUI isn’t quite so sexy as Office 2040 or whatever the latest version is ?
Logging on yesterday to her desktop it came up with demand to login before allowing access to GMail on Outlook. It is one of those infuriating dialogue boxes that just keeps on popping up even though you and it knows the answer given is not correct …. except it was correct but was not being accepted. Logging into GMail via Chrome all worked fine so it was something to do with Outlook and Chrome suddenly not being best buddies for some reason.
I did some digging around on the Net and it seems that GMail can for various reasons decide that it is not going to allow access to ‘Less Secure Apps’ and this includes Outlook. They go to great lengths to tell you it is a potential security risk.
In order to re-enable this you have to log into GMail in Chrome, go into the Security settings in the left hand side pane and find the ‘Allow Less Secure Apps’ section and click this back on.
This fixed the problem and all is now sunshine and joy with domestic peace restored.
Have you ever stopped to consider how much of your life dribbled through your fingers while suffering IT related issues ?
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