Where to source in the UK ?
My Tormach PCNC440 made a nasty electrical bang the other day. At first I believed the 48V main power supply had died but it was simply being dragged down by a fault in the Leadshine MX3660 master stepper controller.
As ever the Tormach helpline was supportive and helped with the diagnosis. The replacement MX3660 was likely to be a long delivery delay from the States. It would probably have a significant delivered cost after shipping and VAT were added to Tormach’s ex works price.
Some checking on the web revealed a company called Motion Control Products which was listing the MX3660 but their URL was a dot com address so at first I assumed that they were also Stateside. After looking closer I discovered they were located in Bournemouth UK, around one hour from my home. Although they listed the MX3660 as a line item they were not showing stock. A request for deliver leadtime to their sales team brought an answer from Richard in Sales to say he had found one in stock. Happy days.
A few days later the new MX3660 arrived. After setting the DIP switches to match those on the fried one, I installed it and switched on. My Tormach burst into life and the cover plates could be fastened back in place.
The obvious moral to the story is don’t blindly assume a dot com can’t be a UK supplier…..
Links to similar or related post are listed below : –
