Hot End Replacement in 3 days
One of my X Smart 3 printers suddenly started to show an error message that the temperature sensor on the hot end was not rising correctly.
I emailed Qidi support and talked with Annie. She said it was a hot end failure and would get a replacement hot end assembly shipped to me. This was on Monday. The replacement hot end arrived last night (Wednesday) and I fitted it this morning. Printer fixed and back up and running. I was staggered by the service.
Qidi might not be as well recognised as Bambu Labs but Qidi’s Technical Support certainly know how to look after their customers. Lovely machines and superb back up.
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